Phase 2 is to problem solve on ways both sets of needs can be met to achieve a win-win. Did you miss part one of the article on identifying the needs? Click here. How to agree If you agree with the other person, confirm it by saying what you liked and why you like it…
I had introduced the concept of SayDos and the sweet paper metaphor. We don’t always know the type of sweet under the wrapping paper. At times we will need to unwrap the sweet paper to discover whether the sweet is toffee, double centred etc. Words are like sweet paper and sometimes we need to unwrap…
On a management development programme, we were talking about direct and indirect styles of communication and how the difference in styles can be the source of tension in relationships, both professionally and personally. As I was tidying away at the end of the workshop, two of the delegates were chatting. Simon was having difficulty in…
This article is part of a series of 2. First part has a focus how important it is, in any conflictual situation, to identify the needs. Because, indeed, conflict is an UNMET need! The first stage is about identifying needs. If the listening phase does not lead to a resolution, it will be necessary…
Final part of the article is about Developing Leadership, not just Leaders! Did you miss part two of the article on connecting with the needs? Click here. Developing Leaders People are often promoted to managerial positions because they are technically good. This role requires new and complex skills of motivating, influencing and empowering. We don’t…
Shay McConnon continues his three-parter on leadership. Part 2 has a focus on how to connect with the Needs of your people. Did you miss part one of the article? Click here Motivation Influential leaders know their people. They know the value mix that drives an individual’s behavior and they appeal to these to create effective relationships.…
Relationships aren’t built in a day In a recent interview on Building Workplace Relationships, author and speaker Simon Sinek stated categorically that “trust doesn’t form in an event, in a day”, and went on to say how organizations need to “create mechanisms where we allow for those little innocuous interactions to happen”. He made reference…
When I am reversing the car, Margaret my wife sitting in the passenger seat, helps me by looking to the left and right. For years I have gently moved Margaret back so I can see the traffic for myself. When Margaret is reversing I am leaning right back in the passenger seat enabling her to…
This article is part of a series of 3. In the first part, Shay McConnon analyses what it takes to be a Leader of Worth. The secret to your leadership success is not written in this article, it is not in seminars, books or audio programmes. It is locked away in your people, in their…
Pete is given yet another pile of work by Linda. He is already swamped. He’s going to have to work late yet again. He chooses to say nothing to Linda – he doesn’t want to upset the relationship. Linda is a lady with a direct style – she hears silence as approval. She knows Pete…